Hotfix: Payment processing bug
Critical fix for payment gateway timeout issue affecting checkout
Change Information
Risk Level
Critical
Created Date
Jan 20, 2026
Requested By
oncall@acme.com
Approved By
cto@acme.com
Implementation Date
Jan 20, 2026
Rollback Plan
Immediate revert to production v1.2.3 and notify customers
Affected Systems
Payment Gateway
Web Portal
Related Controls
Controls this change implements or affects
Change Management
Medium Effectiveness
Evidence
Attached documentation and proof of implementation
emergency_approval.eml
Emergency Approval • Jan 20, 2026
Timeline
Created
Jan 20, 2026
oncall@acme.com
Approved (Emergency)
Jan 20, 2026
cto@acme.com
Implemented
Jan 20, 2026
oncall@acme.com
Actions